Privacy Policy

This is our privacy statement. Please read it with care.
 
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
 
Who are we?
 
We are Trent Furnishing Co Limited, 72 - 73 High Street, Burton on Trent, Staffordshire, DE14 1LD. You can contact us by post at the above address, by email at [email protected] or by telephone on +44 (0)1283 740004.
 
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
 
What personal data do we collect?
 
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information.
 
Why do we collect this information?
 
We will use your information to verify your credit or debit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number or email to contact you regarding your order, delivery or any after sales issues.

From time to time, if you consented accordingly we might email for a review in a reasonable amount of time after the goods have been delivered.
 
We require this information in order to process your payment, deliver your goods and fulfil our contract with you.
 
What do we do with your information?
 
Your information is stored in our order processing system which is based with the European Union.
 
Your credit card details are passed to one of three third-party payment processor depending on payment method selected:
Payzone - Payzone UK Limited, Andmore House, Unit 4 Triangle Court, Cheshire Business Park, Lostock Gralam, Northwich, CW9 7YL
Stripe - Based in the USA
All are certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Unless you create an account with us, we do not retain your credit card information.
 
We do not use the information you provide to make any automated decisions that might affect you.
 
How long do we keep your information for?
 
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
 
Your rights over your information
 
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
 
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
 
To submit a request by email, post or telephone, please use the contact information provided above.
 
Your right to complain
 
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF